Careers

The Maintenance Supervisor is a critical leadership position responsible for overseeing and managing the overall operations of the maintenance team across all Conway Housing Authority (CHA) locations. This role requires a highly skilled professional with proven management experience, including at least 5 years in a supervisory capacity, strong leadership qualities, and exceptional customer service skills. The Maintenance Supervisor ensures that all maintenance activities are conducted efficiently and effectively while maintaining high safety and quality standards. This position requires strong organizational skills, the ability to communicate clearly with staff and residents, and a commitment to fostering a collaborative and productive work environment. Participate in the hiring process by interviewing candidates for maintenance positions and making hiring recommendations.

Education/Certification Requirements:

Person must have a high school diploma or GED, an advanced degree is preferable. Master certification in plumbing, electrical, or HVAC preferred, but Journeyman certification is required.

Experience Requirements:

10+ years of building or apartment maintenance work, including a minimum of 5 years as a proven manager leading multi-site teams.

Qualifications:

This position requires a valid Arkansas driver’s license, the ability to pass a pre-employment drug screening, able to lift up to 50 pounds, be able to drive a pickup truck or van, and be insurable under the agency’s auto insurance policy.

Knowledge and Skills:

• Lead by example to create a positive work environment that      emphasizes respect, teamwork, and service excellence.
• Provide excellent customer service by responding promptly and      professionally to resident concerns and maintenance requests.
• Demonstrate strong leadership and supervisory skills by managing      team performance, setting clear goals, and ensuring accountability.
• Knowledge of the physical layout of the property sites
• Knowledge of building and grounds maintenance including standard      practices, methods, tools, and materials of electrical, plumbing, HVAC,      painting, carpentry, renovations and grounds keeping.
• Knowledge of HUD regulations regarding housing quality standards and      other maintenance related standards.
• Knowledge of the basic principles of management and supervision
• Knowledge of safety rules, including accident causation and      prevention
• Knowledge of occupational hazards and appropriate safety precautions
• Ability to communicate effectively orally and in writing
• Ability to establish and maintain effective working relationships      with supervisors, co-workers, residents, contractors, and the general      public
• Ability to understand and follow oral and written instructions
• Ability to use maintenance hand and power tools for building and      grounds maintenance
• Ability to prepare recommendations and reports as required
• Ability to read, understand and work from sketches and blueprints
• Ability to maintain records in an orderly fashion
• Ability to supervise a comprehensive maintenance program for a      public housing site
• Ability to analyze information from inspections in order to      determine the maintenance needs and the quality of maintenance services      provided
• Ability to develop plans and procedures for efficient and timely      completion of work

Duties/Responsibilities of Position:

• Lead, supervise, and mentor the maintenance team to ensure timely      and effective completion of maintenance tasks and projects at all SHA      locations.
• Oversee maintenance operations across multiple sites, ensuring      consistency, safety, and quality standards are upheld.
• Implement and manage preventive maintenance programs to maximize      equipment performance and facility functionality across SHA properties.
• Perform and oversee complex maintenance tasks, including carpentry,      plumbing, appliance installation/repair, painting, renovations, and HVAC      system maintenance.
• Coordinate with property managers and staff to prioritize and      schedule maintenance requests efficiently across all locations.
• Ensure compliance with safety regulations and organizational      standards in all maintenance operations.
• Knowledge of Federal procurement requirements.
• Maintain detailed records of maintenance activities, including work      orders, inspections, and equipment logs for all properties.
• Manage inventory of tools, supplies, and replacement parts to      support uninterrupted maintenance operations at all sites.
• Provide regular feedback and training to team members to promote      professional growth and skill development.
• Contribute to the strategic planning of maintenance operations and      recommend process improvements for increased efficiency and effectiveness.
• Submit time and leave reports for the maintenance crew
• Prepare the performance appraisals for maintenance staff and      participate in the discussion with employees
• Counsel employees regarding job performance and documents, in      accordance with established procedures
• Recommend disciplinary action as needed
• Perform maintenance tasks and provide housing manager with      recommendations as needed
• Participate in annual inspection of units to determine the need for      preventive and restorative repairs
• Conduct regular inspections of units to determine needs for      maintenance of any aspect of housing units, including major equipment
• Make recommendations for changes in policies and procedures in      response to changing conditions, requirements, regulations or technology
• Assist in preparations of maintenance budget for the site
• Inspect vacated apartments, complete make-ready list, and inform      manager of status
• Perform a wide variety of electrical, plumbing, carpentry, and      preventive maintenance tasks, as needed
• Regularly conduct inventory of equipment, tools, parts, and supply      of materials
• Do other similar tasks as requested or assigned.

 Demands/Environment:

Work may involve physical exertion while providing maintenance to residents and during follow-up inspections. A considerable amount of time worked will be spent standing, walking and on a step ladder. Some portion of the work will be done outside, and the employee will be subject to the outside elements. The employee must be able to lift up to 50 pounds. Work involves the normal risks and discomforts associated with a maintenance environment.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed, and some incumbents may perform some duties, which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Resume and Salary Requirements will be accepted until 4:00 P.M. November 20th, 2025

Qualified individuals may email their resumes to nhawks@conwayha.org or mail to Conway Housing Authority,

335 South Mitchell, Conway, AR 72034.

Attn: Natalie Hawks, Director of Administrative Services